February 18, 2015

After upgrading my windows from 8 to 8.1, my dynamics ax is not working

Hi Folks,

Recently one of my collogue just update his OS from windows 8 to windows 8.1 and AX just stop working… :(  When he trying to start my AOS services its gives below error message


If you open event log you will found this error

Object Server 01: The home directory for Axapta (C:\WINDOWS\system32\) does not match the required structure or can not be accessed. Please check installation, configuration and access rights.”


“Object Server 01: The directory "C:\WINDOWS\system32\\bin" does not exist or access to it has been denied by the operating system.”


“Object Server 01: Error accessing registry: Cannot open key SYSTEM\CurrentControlSet\Services\Dynamics Server\6.0\01. Error code: 0”

Possible reason :
Open AX server configuration from administrator tools. Here you would see it completely empty



The problem is that registry keys located in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dynamics Server\ were deleted during the update.


To resolve this issue You can create manually registry entry (That can be a difficult task if you are not friendly with windows registry editor), OR just reinstall the AOS and it will work.

(To open registry editor open “RUN” enter “regedit” and hit enter)

BUT…. At the end of the day its not recommended for PROD or LIVE server you can do this R&D only and only on your local or DEV environment.
All the best guys…..


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